1. Emotionally Intelligent
Resilient professionals have an authentic relationship with their emotions. They do not let their emotions control their behaviour, they use appropriate means and language when expressing emotion. Above all, they are responsive rather than reactive.
Resilient professionals trust their gut feeling and go with what feels most true and authentic in situations. In other words, they honour both the rational and the intuitive.
Resilient professionals have spent time increasing their capacity for empathic listening and compassionate response. They are able to sense feelings in others and respond appropriately in different situations. They skilfully navigate between issues and personalities and practice self-compassion when it comes to their own flaws.
Deep resilience comes from having a strong sense of self, nurtured through a practice of mindfulness. Finding time to engage in contemplation exercises or mindfulness meditation for short periods each day takes resilience to the next level. Mindfulness will soon be seen as the antidote to employee overwhelm.